The Bouqs Delivers Spectacular Blooms Making It This Cape Cod Mom's New Favorite Online Flower Company
By: Amy E
Disclaimer: A press sample was sent via The Bouqs Co. for our honest review. All thoughts and opinions are the blogger's own. This post does contain affiliate links. We only do affiliate links and work with companies that we truly believe in.
When the Bouqs company reached out to me and asked me to review their services, I figured I would give it a shot because I love flowers plus I had seen them on Shark Tank and I was intrigued by their idea of fresh gorgeous flowers without the hidden fees or the middleman. Typically most store bought flowers (excluding local small businesses in our community) never last even a week for me. Bouqs if taken care of correctly can last up to 3 weeks. The company source to consumer model saves storage, energy, and waste costs and the sustainable farming appeals to people’s “green responsibilities”. They also always offer free shipping and they only charge a flat rate of $40 for a dozen blooms but you have the option to upgrade to either 2 or 3 dozen for $50 and $70.
the Bouqs is also an Eco friendly company. They cut the blooms on the day you order and they arrive to you straight from the farms. By cutting only what they sell they ensure there is no waste. Your the Bouqs are shipped from California or Ecuador, on the side of a volcano (yes seriously a volcano) depending on the collection you pick. After doing some research on the company I found out that they also care about their workers providing them with healthcare, living wages, childcare and adult education. #Winning
The Bouqs website offers so many choices between their 2 collections (California which can be delivered next day or Volcano which is delivered the next week) that it was hard to pick which blooms we liked the best. We decided on the Desperado Bouq from the Volcano collection and we were not disappointed!
I was excited when the Bouqs box arrived! I made sure when I placed the order to make sure I had them delivered to a place where I would be on the delivery date I chose. I had done a lot of research on the Bouqs blog ahead of time in terms of flower tips, so I was armed with knowledge and determined that my flowers would last longer than a week! They were packaged tightly and came with easy direction, plus had a GIANT card with a cute message! (You can customize this card on their site and there is plenty of room to get your whole message in!).
I quickly began preparing the flowers, removing the outer travel petals in order to give the bloom room to breath. I also removed all the leaves below water level so there would be less bacteria plus there is less energy being diverted away from the bloom. I trimmed the steams under running water, added my pennies (which add some alkalinity to the water), and the bloom food.
On their website I found a blog post that gave some great tips on how to prepare the flowers upon arrival and even a super trade secret on how to make the blooms last longer called teasing the bloom! Because of the teasing, the blooms opened magnificently and I personally think it contributed to the total length of time they held for, which was about 2 weeks.
Through my research I did come across some negative reviews of the company which all seemed to be copied and pasted across several blogger review websites. The complaints which really only seem to be a handful (from the same people) focus primarily on a FEW isolated incidents where the company had a Glitch in system and the other being Fed Ex issues (Complain to FedEx - they are the shipping company, you know the one you don't have to pay for or instead ship them to a location where you actually will be so that they don’t sit all day on your front step). There were a few isolated complaints about wilted flowers but again this could be due to the transportation issue, whether you were home when they were delivered, how soon you got the flowers into some fresh water, etc. These things are not necessarily the Bouqs fault, but sometimes things happen - life is hard, get a helmet, contact the company and calmly let them know what happened and they will definitely resolve the issue.
I found NONE of these things to be true in my case though. My flowers were delayed however that was due to FedEx and my contact, Adam emailed me to let me know that they would be taken care of:
This is an example of EXCELLENT customer service and my flowers arrived the next day in GREAT condition and no less worse for the wear.
Some of these same people also claim that the company was lacking customer service and there was no way to contact them. We found several ways to contact them on their website and experimented to see the response time and again found the complaints to be untrue:
Phone Response: Selected 1-3pm window at 2:13pm. I immediately received an email copy of my request and then I received a call back within the hour.
Email Response- I received an email response within the hour after receiving it.
Live Chat responded in under 1 minute.
So while the company does not have a direct line to contact them, they have created 3 other ways for consumers to reach them and all 3 avenues delivered as promised. Therefore, we find the complaint of "no way to contact company and no company response" to be invalid though sometimes things happen (mistakes happen in all aspects of life but patience is key). We recommend if you experience an issue to contact them all 3 ways as a precaution just so you can be sure they got your message. The fact that they responded in extreme timely fashion is another example of great customer service from this company.
Now back to the important part of this blog, more about the blooms!
Every day I continued to give the fresh blooms fresh water water and would trim the stems every few days. I also added a tsp of sugar to the water each time I trimmed them so that they would last longer. During the course of my review, I also received some lovely roses from my significant other from a local florist. I received these 4 days after my Bouqs blooms had arrived. I took a picture of them comparatively when my Bouqs was a week old and the local flowers only 3 days old. I snapped a picture to compare the 2 and while both are fabulous, the Bouqs is certainly holding it's own and looks just as spectacular 4 days later!
At a week out the blooms had held up fantastically and I was not disappointed! I was already impressed by the fact that my blooms had lasted a week! Also the tip of teasing the blooms really opened them and made them appear fuller, plus we lost no petals! (We strongly recommend using the tips on their website to help make them last longer.)
Unfortunately with all the holiday activities and hurricane action here on Cape Cod, I kind of slacked during the course of week 2 with making sure I kept up with my trimming but the blooms still have held up wonderfully despite this. I sadly did not make it to the 3 week goal of making them last but the fact that they lasted 2 weeks without drooping is amazing! I noticed this morning that while the blooms still appear full and beautiful there is more fragility to them so I think we are on our last leg. We will probably get a few more days out of them and then make some rose petal scrub with the leftover petals!
We really, really LOVED our Bouqs blooms and we were so impressed that we will definitely be becoming a frequent customer (which you can set up with their concierge service!). While we always recommend shopping fresh and local (#theCapeCodWay), if you prefer to go the route of ordering flowers online, saving money, or simply need to send something in a hurry, we recommend the Bouqs as our favorite online flower company. We hope you will consider giving them a try and let us know what you think!
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